Contractual Terms and Conditions

These simplified terms and conditions are designed to present the key points of our agreement in a clear, easy-to-understand format.

Definitions

  • We/Us: iSecure (UK) Limited.
  • You: The customer, person, or company we are providing services to.
  • System: The equipment we install or maintain for you.
  • Sale: The system becomes yours once you’ve paid in full.
  • Handover Date: The day we finish installation, receive settlement, and give you installation documentation (where appropriate).
  • Compliance Certificate: A compliance certificate will be provided for your system.  In the case of a new intruder alarm, this will be a SSAIB certificate of compliance.
  • Maintenance: Regular health checks of your system under a contract.
  • Service Calls: Emergency repairs available 24/7 (charges may apply unless under guarantee).

Guarantee

  • Your system is guaranteed for 1 year against material defects.
  • We aim to fix warranty issues within 48 hours.
  • This guarantee doesn’t cover damages you cause, issues with consumable items (e.g., batteries), or problems with older systems that we connect to.
  • Should the system be worked upon by another contractor, the warranty will be void. 

Quotations and Installation

  • Quotes are valid for 30 days and don’t include VAT.
  • We’ll need access to your premises during normal working hours (8:30am to 5pm).
  • Delays caused by you may result in extra charges.
  • You are responsible for informing us about hidden utilities (e.g. gas or wiring) and providing suitable power supply / source.
  • Any changes from the agreed quotation may result in extra costs.
  • A certificate of compliance (where appropriate) will be provided when the final payment has been received by us.

Using the System

  • Don’t tamper with the system. Let us know immediately if there’s a fault.

Payment Terms

  • A 50% deposit is required for all new installations and major works. Booking dates are not confirmed until payment has been received. Deposits are non-refundable once 72 hours have elapsed from the time that written acceptance of the quotation is received (see 'Ending the agreement').
  • Full outstanding balance is required on completion, for new installations / major work.
  • Full payment is due within 21 days from the invoice date for maintenance / remedial works.
  • A booked appointment that is cancelled without reasonable notice (24 hours for maintenance / remedial work) or fails to be possible to complete on arrival for reasons outside of our control, will result in a charge at our standard call out rate.
  • If payments are late, we’ll charge interest and may terminate the agreement after giving 7 days’ notice.
  • Remote monitoring charges are payable annually, in advance, and are non-refundable.

Liability

  • We’re responsible for injuries caused by our negligence.
  • We’re not liable if the system is bypassed by intruders or doesn’t prevent loss/damage.
  • Our total liability is capped at £10 million (except for death or injury).

Ending the Agreement

  • You can cancel within 72 hours of placing your order. We’ll refund your deposit minus costs for work already done / non-returnable parts already ordered.
  • We can cancel if you don’t pay on time or go bankrupt.

Risk and Loss

  • You’re responsible for our equipment once it’s on your premises. If it’s damaged or stolen, you’ll cover repair/replacement costs.
  • Force Majeure
  • We’re not responsible for delays caused by events beyond our control (e.g. strikes or natural disasters)